Blog

The Role of a Zoho Authorized Partner

As a Zoho Authorized Partner, First Direct has an important role to play for the manufacturer and you, the consumer. That role is comprised of four (4) distinct elements. 1. Evaluation and Needs Assessment 2. Recommendation / Prototyping 3. Implementation – Custom Configuration, Integration and…
7-Ways-CRM-Sell

7 Ways CRM Helps You Sell

At it’s core, a CRM application is essentially a database for collecting and tracking various pieces of information, from contact info, to qualifying information, to activities and communications, to notes, etc.   It’s how you use it that determines the value that you and our organization…
Productivity

The Truth About Productivity

There are many ways to measure performance including but not limited to quality, results and volume. Each is important in its own right. High volume with poor results and poor quality is unacceptable; good quality with low results and low volume is also typically unacceptable.…